Client stories

Evidence from completed audit engagements

These notes come from operators who commissioned specific audits. They mention constraints and outcomes, not star ratings.

“They spent two full days with our payments operations lead before writing a single finding. The draft report named the exact reconciliation gap our board had been asking about for months.”

Mei-Ling Chen · Head of Compliance, Taipei remittance firm · Payment Corridor Controls Review

“I asked for a narrower scope than they first proposed. They adjusted without pushing upsells, though the fieldwork still took a week longer than our calendar allowed — we should have blocked more time on our side.”

Daniel Okonkwo · COO, licensed digital wallet · Licensing Readiness Audit

“The walkthrough of our customer onboarding file samples caught a mismatch between our stated KYC thresholds and what agents actually applied in Kaohsiung branches.”

Hana Wu · Risk Manager, consumer lending startup · Customer Due Diligence Audit

“Clear findings, ranked by regulatory exposure. We used their remediation map in our next FSC correspondence without rewriting half of it.”

James Lin · Founder, P2P lending platform · Regulatory Controls Assessment

Extended notes

Two engagements in more detail

Licensing Readiness Audit · pre-license wallet

Evidence pack before an expanded payments filing

A domestic wallet preparing an expanded payments application asked us to score draft control narratives against early operating logs. We found three escalation paths described in policy that had never been exercised in the sample period, and one agent onboarding checklist still referencing a retired ID document type.

The team delayed filing by five weeks, rebuilt the agent checklist, and used our scorecard as an internal appendix for counsel. We did not attend the FSC meeting.

Payment Corridor Controls Review · remittance

Break aging on a Taiwan–SE Asia corridor

Operations leadership suspected month-end breaks were clearing informally. Sampling across six settlement dates showed aged items sitting with a single analyst who lacked a documented backup. The closing meeting assigned dual ownership and a daily aging threshold.

Fieldwork took longer than planned because settlement files could not leave the floor; we added two on-site days in Taipei rather than forcing remote copies.

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